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We have extensive experience of assessing large, complex organisations and are currently working with many Local Authorities, Government Departments, NHS Trusts, Housing Groups and Charities. By applying for Customer Service Excellence corporately your organisation will achieve cost savings and benefits, including:
Becoming Accredited – Registration
To register, complete and submit a Corporate Assessment Application. Click here to access the form. Please note at the registration stage there is no obligation or fee.
On receipt of your application you will have the option of a free half-day Customer Service Excellence Workshop, designed to suit the needs of your organisation
We will appoint a dedicated Project Team to assume responsibility and they will tailor an assessment model for your organisation, focusing on coordinating assessment activity to provide cost savings.
When the evidence has been validated as appropriate against the standard, we create a corporate template of evidence for your organisation. This is effectively the basis of future applications for Unit/ Service / Department applicants who will be given a logon to an application template, which they will find partially completed with the validated corporate evidence. This could be as much as 50% of the application. They simply complete the rest of the tool, using local evidence that relates to their unit, service or department.
Once your organisation achieves Customer Service Excellence each service will hold accreditation and once all services have achieved this the Organisation named as Corporate Applicant can hold Customer Service Excellence corporately. We refer to this as the 'building block' approach to achieving Customer Service Excellence.
Following initial accreditation against the Customer Service Excellence your organisation will follow the Rolling Programme assessment process, whereby they will receive an assessment visit each year from their assessor to demonstrate maintained compliance, continuous improvement and action taken against partial compliances.
"Thank you once again to everyone on your amazing team for all their support. It’s clear to me that I would have struggled without all of your help and patience."
0845 300 5172