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News! G4S Assessment Services (UK) Ltd (G4SAS) wins further contracts:

Department of Work & Pensions (DWP) - G4SAS has been working with DWP since 2000 when originally contracted by the Cabinet Office to undertake assessments via the Charter Mark Award, pre-curser to the Customer Service Excellence (CSE) Standard.  G4SAS possesses a unique understanding and insight into the UK’s biggest public service department, enabling us to work closely with the range of DWP’s diverse services whilst retaining their CSE accreditation.

Oxford University Estates - G4SAS has been working with the Repairs and Maintenance, Graduate Accommodation and Environmental Sustainability teams who have become the latest within Oxford University Estates Services to be accredited to Customer Service Excellence (CSE).

Northern Ireland Housing Executive (NIHE)  - G4SAS has been working with NIHE helping to improve its customer service satisfaction levels year on year via Customer Service Excellence (CSE).  NIHE have previously won Excellence in Customer Service’ award at the Chartered Institute of Housing Awards recognising achievement for outstanding customer service.  Quote from NIHE Chief Executive, “As an organisation we continuously strive to provide high quality customer service and the CSE standard has been a useful tool in helping us improve”.

The Wheatley Group, Scotland - G4SAS continues to work with Scotland’s largest affordable housing, care and community regeneration group who succesfully use Customer Service Excellence (CSE) to validate partner organisations rooted in local communities contributing to significant national outcomes. 



 
 

Archive News

October 2012 - Our 2012 Awards & Recognition Celebration takes place!

G4S Assessment Services, the leading quality inspection, assessment and accreditation company, is delighted to announce that it held its fourth Customer Service Excellence Recognition Event on the 9 October.
The event, which was held at Nailcote Hall near Birmingham, was dedicated to recognising organisations that have become accredited to the Cabinet Office’s prestigious Customer Service Excellence Standard.

Over 120 delegate’s attended, spanning government departments, housing associations, councils, schools and a bank - all demonstrated the highest levels of commitment required to achieving Customer Service Excellence following their journey through the rigorous assessment process. Their attendance underpinned the importance and benefit the standard delivers to those successfully achieving the required standard.

The ceremony comprised of inspirational key note speakers, Neil Quigley, MD G4S Assessment Services and Don Hales, the winner of two life-time achievement awards for his work in Customer Service. They were followed by a three-course lunch and an awards presentation with photographer.

Director of Operations at G4S Assessment Services, commented:
“CSE encourages organisations to focus on their individual needs and preferences to become more customer focused and driven; all of which are especially important during our current trading conditions. We are thrilled that the standard continues to support organisations achieve excellence year on year and we are genuinely delighted to recognise the achievement of so many organisations at this year’s event.” 

CSE Assessors

Photograph: G4S Assessors at the event

June 2012 - Our 2012 Awards & Recognition Celebration is scheduled!

We  are delighted to confirm we have scheduled our 2012 Customer Service Excellence Celebration for 9 October. If you are an organisation delivering excellent customer service and accredited by us come and join us!

 June 2012 - Mears receive Customer Service Excellence

The repair and maintenance arm of the Mears Group has become the first private sector contractor in the housing industry to win the highly credited government Customer Service Excellence standard. The accreditation covers all 71 repair and maintenance branches for the group in the UK and sees Mears joining a large group of public sector organisations in the UK to hold the accreditation.

 Alan Long, Executive Director said:-

 "The CSE Accreditation is a great achievement for Mears, and it demonstrates the customer centric culture that exists throughout our business. A substantial number of social housing providers have achieved this standard, and we are very proud that we are the first contractor to meet the criteria and win the accreditation. The accreditation supports partnership working for those organisations that carry the standard, allowing them to work towards the same service ethos, and we feel that this will benefit social housing tenants in the future".

Director of Policy and Quality Assurance, G4S Assessment Services commented;

 "We are delighted to certify Mears group - Repairs and Maintenance -  to the prestigious Customer Service Excellence Standard. The award recognises the work of the team who maintain, repair and upgrade the homes of hundreds of thousands of people in their community. It shows they have driven customer service standards throughout the whole organisation, including employees working on the front line all the way through to the Senior Management team. Mears should be extremely proud of their achievement, and in the knowledge that they are delivering true excellence."

 The accreditation will be reassessed each year to guide continuous improvement.

“Excellent - supportive and open to new ways of working e.g. partnership approach"

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